30-03-25, 07:03 AM
Hello DarkForums Community,
Today I have uploaded the Samsung Electronics (Germany)'s Customer Satisfaction Tickets for you to download, thanks for reading and enjoy!
Today I have uploaded the Samsung Electronics (Germany)'s Customer Satisfaction Tickets for you to download, thanks for reading and enjoy!
![[Image: b321fa77.png]](https://files.waifu.cat/b321fa77.png)
In March 2025, Samsung Electronics (Germany), a global leader in technology and consumer electronics,
suffered a data breach resulting in over 270,000 customer satisfaction tickets being leaked on a popular hacking forum.
The tickets include PII of customers such as full names, addresses, e-mails, and more.
Breached by GHNA
Compromised Data :
full names, addresses, e-mails, and more.
Sample :
Code:
{
"__v":6,
"_id":"67d3e892f908e45d5e2af51e",
"additionalDetails":[
],
"additionalProperties":[
{
"name":"channel",
"resourceId":"online-form",
"title":"Channel",
"value":"online-form"
},
{
"name":"dueDate",
"title":"Fälligkeitsdatum",
"value":"2025-03-25"
},
{
"name":"category1",
"resourceId":"Lieferung / Lieferverzug",
"title":"Category",
"value":"Lieferung / Lieferverzug"
},
{
"name":"category2",
"resourceId":"Lieferverzug aus Vorbestellung",
"title":"Topic",
"value":"Lieferverzug aus Vorbestellung"
},
{
"name":"salutation",
"resourceId":"Frau",
"title":"Anrede",
"value":""
},
{
"name":"firstname",
"title":"Firstname",
"value":"Nermina"
},
{
"name":"lastname",
"title":"Lastname",
"value":"Masic"
},
{
"name":"email",
"title":"Email address",
"value":"b.bezveze@yahoo.de"
},
{
"name":"orderNumber",
"title":"Order number",
"value":"DE250204-23707960"
},
{
"main":"250314.0284673",
"name":"incrementalID",
"value":"250314.0284673"
},
{
"name":"level",
"title":"Level",
"value":"intime"
},
{
"name":"titleAdditional",
"title":"Title",
"value":""
},
{
"name":"street",
"title":"Street",
"value":"Jutastr."
},
{
"name":"houseNumber",
"title":"Housenr",
"value":"33"
},
{
"name":"postalcode",
"title":"Postal code",
"value":"80636"
},
{
"name":"city",
"title":"Place",
"value":"München"
},
{
"name":"country",
"title":"Country",
"value":""
},
{
"name":"category3",
"resourceId":"",
"title":"Sub-topic",
"value":""
},
{
"name":"modelNumber",
"title":"Model number",
"value":"NP960QHA-KG4DE, SM-R630NZWADBT"
},
{
"name":"deliveryOrder",
"resourceId":[
],
"title":"Delivery Order #",
"value":[
"7278045957, 7275970445"
]
},
{
"name":"bpReference",
"title":"GCIC/BP Reference",
"value":""
},
{
"name":"teamName",
"resourceId":"n-a",
"title":"Team Name",
"value":"n-a"
},
{
"name":"purchaseOrder",
"resourceId":"hybris",
"title":"Purchase Order (group)",
"value":"hybris"
},
{
"name":"customerJP",
"resourceId":"after-purchase",
"title":"Customer Journey Phase",
"value":"after-purchase"
},
{
"name":"productCategory",
"resourceId":"it",
"title":"Product Category Samsung",
"value":"it"
},
{
"name":"issueType",
"resourceId":"voucher",
"title":"Issue Type",
"value":"voucher"
},
{
"name":"shop",
"resourceId":"epp-general",
"title":"Shop",
"value":"epp-general"
},
{
"name":"rootCause",
"title":"Root Cause",
"value":"Voucher"
},
{
"name":"storeName",
"resourceId":[
],
"title":"Store Name",
"value":[
]
},
{
"name":"orderDate",
"resourceId":[
],
"title":"Order Date",
"value":[
]
},
{
"name":"orderStatus",
"resourceId":[
],
"title":"Order Status",
"value":[
]
},
{
"name":"lineItemStatus",
"resourceId":[
],
"title":"Product Selling Price",
"value":[
]
},
{
"name":"unitSalesPriceInclVat",
"resourceId":[
],
"title":"Unit Selling Price (VAT included)",
"value":[
]
},
{
"name":"discountAmount",
"resourceId":[
],
"title":"Discount-samsung",
"value":[
]
},
{
"name":"inventoryCustomStockMessage",
"resourceId":[
],
"title":"Status-samsung",
"value":[
]
},
{
"name":"couponCode",
"resourceId":[
],
"title":"Voucher code",
"value":[
]
},
{
"name":"paymentMethod",
"resourceId":[
],
"title":"Payment Method",
"value":[
]
},
{
"name":"paymentMessage",
"resourceId":[
],
"title":"Payment Status",
"value":[
]
},
{
"name":"customerType",
"resourceId":[
],
"title":"Customer Type",
"value":[
]
},
{
"name":"productSubCategory",
"resourceId":[
],
"title":"Product Subcategory",
"value":[
]
},
{
"name":"scSKU",
"resourceId":[
],
"title":"SC SKU",
"value":[
]
},
{
"name":"scPrice",
"resourceId":[
],
"title":"SC price",
"value":[
]
},
{
"name":"isTradedIn",
"resourceId":[
],
"title":"Trade In",
"value":[
]
},
{
"name":"isSimTrue",
"resourceId":[
],
"title":"SIM",
"value":[
]
},
{
"name":"parentSKU",
"resourceId":[
],
"title":"Parent SKU",
"value":[
]
},
{
"name":"trackingUrl",
"resourceId":[
],
"title":"Tracking URL",
"value":[
]
}
],
"archive":false,
"assignee":{
"email":null,
"id":"655b2bcc-e2d0-4077-876a-40850a01011a",
"name":"Mailing"
},
"assigneeGroup":{
"assignType":"team",
"id":"65564653-bbe4-4b49-bc08-3dc50a01011a",
"name":"Mailing"
},
"attachments":[
{
"from":"upload",
"meta":{
"name":"IMG_6153.png",
"size":"568152",
"type":"image/png"
},
"name":"IMG_6153.png",
"source":"customer",
"type":"image/png",
"uploadedAt":"2025-03-14 08:39:38",
"url":"67d3eb4369444d6b9b226e800a010119?path="
},
{
"from":"upload",
"meta":{
"name":"IMG_6154.png",
"size":"694630",
"type":"image/png"
},
"name":"IMG_6154.png",
"source":"customer",
"type":"image/png",
"uploadedAt":"2025-03-14 10:16:46",
"url":"67d401f90c104286905330640a010119?path="
},
{
"from":"upload",
"meta":{
"name":"IMG_6153.png",
"size":"568152",
"type":"image/png"
},
"name":"IMG_6153.png",
"source":"customer",
"type":"image/png",
"uploadedAt":"2025-03-14 10:16:46",
"url":"67d401f8c1184519baa431420a010119?path="
},
{
"from":"upload",
"meta":{
"name":"IMG_6153.png",
"size":"568152",
"type":"image/png"
},
"name":"IMG_6153.png",
"source":"customer",
"type":"image/png",
"uploadedAt":"2025-03-18 18:53:28",
"url":"67d9c081575047cfb4c46ebb0a010119?path="
},
{
"from":"upload",
"meta":{
"name":"IMG_6154.png",
"size":"694630",
"type":"image/png"
},
"name":"IMG_6154.png",
"source":"customer",
"type":"image/png",
"uploadedAt":"2025-03-18 18:53:28",
"url":"67d9c082b4484d57b6e16eb60a010119?path="
},
{
"from":"upload",
"meta":{
"name":"IMG_6194.png",
"size":"548966",
"type":"image/png"
},
"name":"IMG_6194.png",
"source":"customer",
"type":"image/png",
"uploadedAt":"2025-03-19 20:20:27",
"url":"67db27045880458488ff3be90a010119?path="
},
{
"from":"upload",
"meta":{
"name":"IMG_6195.png",
"size":"487857",
"type":"image/png"
},
"name":"IMG_6195.png",
"source":"customer",
"type":"image/png",
"uploadedAt":"2025-03-19 20:20:27",
"url":"67db270488dc4ba5ac053bea0a010119?path="
},
{
"from":"upload",
"meta":{
"name":"IMG_6196.png",
"size":"626432",
"type":"image/png"
},
"name":"IMG_6196.png",
"source":"customer",
"type":"image/png",
"uploadedAt":"2025-03-19 20:20:27",
"url":"67db2704bfac4024946e3bed0a010119?path="
}
],
"bounces":[
],
"changeStatusAt":"2025-03-25T06:37:23.271Z",
"comments":[
{
"_id":"67d7be6db6dd6f081f644547",
"attachTicket":false,
"attachmentToCustomer":[
],
"author":{
"email":"s.gerhardt@partner.samsung.com",
"from":"internal",
"id":"656990cf-65f0-4017-8b1c-396f0a01011a",
"name":"Sebastian Lenz",
"timezone":"Europe/Berlin",
"username":null
},
"ccAdress":[
],
"content":"\u003cp\u003eKunde informiert\u003c/p\u003e",
"createdAt":"2025-03-17T06:17:17.751Z",
"dataSystemExternal":[
],
"from":[
],
"fromLetter":false,
"generalRefData":[
],
"notifyExternalEmails":[
],
"notifyParticipants":false,
"offer":{
"date":"2025-03-17T02:01:29.88Z"
},
"subjectTemplate":"",
"sytemExternalData":[
],
"to":[
],
"type":"internal",
"updatedAt":"2025-03-17T06:17:17.751Z",
"userTags":[
],
"visibleTo":[
"656990cf-65f0-4017-8b1c-396f0a01011a"
]
},
{
"_id":"67d7bef1b6dd6f081f644584",
"attachTicket":false,
"attachmentToCustomer":[
],
"author":{
"email":"s.gerhardt@partner.samsung.com",
"from":"internal",
"id":"656990cf-65f0-4017-8b1c-396f0a01011a",
"name":"Sebastian Lenz",
"timezone":"Europe/Berlin",
"username":null
},
"ccAdress":[
],
"content":"\u003cp\u003eHallo Nermina Masic,\u003c/p\u003e\u003cp\u003evielen Dank für deine Anfrage.\u003c/p\u003e\u003cp\u003eDamit wir dein Anliegen genauer einschätzen und bearbeiten können, teile uns bitte die Fehlermeldung (Foto, Screenshot) und was du bestellen möchtest mit. Bitte teile und auch mit, über welchen Online Shop (Samsung Online Shop, Corporate Benefits Shop) du den Gutschein einlösen möchtest.\u003c/p\u003e\u003cp\u003eVielen Dank für deine Mithilfe!\u003c/p\u003e\u003cp\u003eBei weiteren Fragen sind wir gerne für dich da.\u003cbr\u003eTeile uns diese bitte über das Kommentarfeld deiner persönlichen Statusseite mit:\u003c/p\u003e\u003cp\u003e\u003ca href=\"https://samsung-shop.spectos.com/de/ticket/status/67d3e892f908e45d5e2af51e/720b18f6bdbf553649acf5ffb3953266\" target=\"_blank\"\u003eLink zur Statusseite\u003c/a\u003e\u003cbr\u003e\u003c/p\u003e \u003cp\u003eFreundliche Grüße aus \u003cspan\u003eEschborn \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003eDein Samsung Online Shop Team\u003c/p\u003e",
"createdAt":"2025-03-17T06:19:29.095Z",
"dataSystemExternal":[
],
"from":[
],
"fromLetter":false,
"generalRefData":[
],
"generateLetter":false,
"notifyExternalEmails":[
"b.bezveze@yahoo.de"
],
"notifyParticipants":false,
"offer":{
"date":"2025-03-17T02:01:29.88Z"
},
"sentToCustomer":true,
"sentToCustomerTime":"2025-03-17T06:19:29.095Z",
"signature":false,
"subjectTemplate":"",
"sytemExternalData":[
],
"to":[
],
"type":"external",
"updatedAt":"2025-03-17T06:19:29.095Z",
"userTags":[
],
"visibleTo":[
"656990cf-65f0-4017-8b1c-396f0a01011a"
]
},
{
"_id":"67d9c128b6dd6f081f6a9c4e",
"attachmentToCustomer":[
],
"author":{
"email":"b.bezveze@yahoo.de",
"from":"external",
"id":"5a61ad10-8900-4bf9-94db-5edf0a00011a",
"name":"Customer"
},
"ccAdress":[
],
"content":"Samsung Shop habe ich mein Laptop gekauft, möchte Kopfhörer jaufen mit dem Gutschein\u003cbr\u003e\u003ca class=\"spectos-link file-size-568152\" href=\"/files/view/67d9c081575047cfb4c46ebb0a010119?path=\u0026download=true\" id=\"link-67d9c081575047cfb4c46ebb0a010119?path=filetype=image/png\" target=\"_blank\"\u003eIMG_6153.png\u003c/a\u003e\u003cbr\u003e\u003ca class=\"spectos-link file-size-694630\" href=\"/files/view/67d9c082b4484d57b6e16eb60a010119?path=\u0026download=true\" id=\"link-67d9c082b4484d57b6e16eb60a010119?path=filetype=image/png\" target=\"_blank\"\u003eIMG_6154.png\u003c/a\u003e",
"createdAt":"2025-03-18T18:53:28.792Z",
"dataSystemExternal":[
],
"from":[
"b.bezveze@yahoo.de"
],
"generalRefData":[
],
"notifyExternalEmails":[
],
"offer":{
"date":"2025-03-17T02:01:29.88Z"
},
"sytemExternalData":[
],
"to":[
],
"type":"external",
"updatedAt":"2025-03-18T18:53:28.792Z",
"userTags":[
],
"visibleTo":[
]
},
{
"_id":"67da734cb6dd6f081f6ade67",
"attachTicket":false,
"attachmentToCustomer":[
],
"author":{
"email":"s.gerhardt@partner.samsung.com",
"from":"internal",
"id":"656990cf-65f0-4017-8b1c-396f0a01011a",
"name":"Sebastian Lenz",
"timezone":"Europe/Berlin",
"username":null
},
"ccAdress":[
],
"content":"\u003cp\u003eHallo Nermina Masic,\u003c/p\u003e\u003cp\u003evielen Dank für deine Rückmeldung.\u003c/p\u003e\u003cp\u003eBitte sende uns\u003cspan style=\"text-align: left;float: none;\"\u003e\u0026nbsp;die Fehlermeldung (Foto, Screenshot) zu die du erhälst, wenn du den Gutschein einlösen möchtest. Weiter benötigen wir, welche Kophörer du bestellen möchtest.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003eVielen Dank für deine Mithilfe!\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003eBei weiteren Fragen sind wir gerne für dich da.\u003cbr\u003eTeile uns diese bitte über das Kommentarfeld deiner persönlichen Statusseite mit:\u003c/p\u003e\u003cp\u003e\u003ca href=\"https://samsung-shop.spectos.com/de/ticket/status/67d3e892f908e45d5e2af51e/720b18f6bdbf553649acf5ffb3953266\" target=\"_blank\"\u003eLink zur Statusseite\u003c/a\u003e\u003cbr\u003e\u003c/p\u003e \u003cp\u003eFreundliche Grüße aus Eschborn \u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003eDein Samsung Online Shop Team\u003c/p\u003e",
"createdAt":"2025-03-19T07:33:32.225Z",
"dataSystemExternal":[
],
"from":[
],
"fromLetter":false,
"generalRefData":[
],
"generateLetter":false,
"notifyExternalEmails":[
"b.bezveze@yahoo.de"
],
"notifyParticipants":false,
"offer":{
"date":"2025-03-17T02:01:29.88Z"
},
"sentToCustomer":true,
"sentToCustomerTime":"2025-03-19T07:33:32.225Z",
"signature":false,
"subjectTemplate":"",
"sytemExternalData":[
],
"to":[
],
"type":"external",
"updatedAt":"2025-03-19T07:33:32.225Z",
"userTags":[
],
"visibleTo":[
"656990cf-65f0-4017-8b1c-396f0a01011a"
]
},
{
"_id":"67e24b8b5b90a214563abf97",
"attachTicket":false,
"attachmentToCustomer":[
],
"author":{
"email":"j.bake@partner.samsung.com",
"from":"internal",
"id":"62470008-e0a8-4da4-abc7-7c1d0a01011a",
"name":"Erik Bake",
"timezone":"Europe/Berlin",
"username":null
},
"ccAdress":[
],
"content":"\u003cp\u003eO18-WA6D-AYY5-WFAM\u003cbr\u003e\u003c/p\u003e",
"createdAt":"2025-03-25T06:22:03.201Z",
"dataSystemExternal":[
],
"from":[
],
"fromLetter":false,
"generalRefData":[
],
"notifyExternalEmails":[
],
"notifyParticipants":false,
"offer":{
"date":"2025-03-24T02:01:27.837Z"
},
"subjectTemplate":"",
"sytemExternalData":[
],
"to":[
],
"type":"internal",
"updatedAt":"2025-03-25T06:24:27.533Z",
"userTags":[
],
"visibleTo":[
"62470008-e0a8-4da4-abc7-7c1d0a01011a"
]
},
{
"_id":"67e24f225b90a214563ac193",
"attachTicket":false,
"attachmentToCustomer":[
],
"author":{
"email":"j.bake@partner.samsung.com",
"from":"internal",
"id":"62470008-e0a8-4da4-abc7-7c1d0a01011a",
"name":"Erik Bake",
"timezone":"Europe/Berlin",
"username":null
},
"ccAdress":[
],
"content":"\u003cdiv\u003e\u003cp\u003eHallo Nermina Masic,\u003c/p\u003e\u003cp\u003evielen Dank für deine Rückmeldung.\u003c/p\u003e\u003cp\u003eDen Gutschein den du von uns erhalten hast ist nur für den Samsung Shop und Samsung Shop App nutzbar. Der Gutschein Code wurde geprüft und funktioniert einwandfrei in den genannten Einkaufsmöglichkeiten. Viel Spaß mit deinen neuen Geräten.\u0026nbsp;\u003c/p\u003e\u003cp\u003eBei weiteren Fragen sind wir gerne für dich da.Teile uns diese bitte über das Kommentarfeld deiner persönlichen Statusseite mit:\u003c/p\u003e\u003cp\u003e\u003ca href=\"https://samsung-shop.spectos.com/de/ticket/status/67d3e892f908e45d5e2af51e/720b18f6bdbf553649acf5ffb3953266\" target=\"_blank\"\u003eLink zur Statusseite\u003c/a\u003e\u003cbr\u003e\u003c/p\u003e \u003cp\u003eFreundliche Grüße aus \u003cspan\u003eEschborn \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003eDein Samsung Online Shop Team\u003c/p\u003e\u003c/div\u003e",
"createdAt":"2025-03-25T06:37:22.837Z",
"dataSystemExternal":[
],
"from":[
],
"fromLetter":false,
"generalRefData":[
],
"generateLetter":false,
"notifyExternalEmails":[
"b.bezveze@yahoo.de"
],
"notifyParticipants":false,
"offer":{
"date":"2025-03-24T02:01:27.837Z"
},
"sentToCustomer":true,
"sentToCustomerTime":"2025-03-25T06:37:22.837Z",
"signature":false,
"subjectTemplate":"",
"sytemExternalData":[
],
"to":[
],
"type":"external",
"updatedAt":"2025-03-25T06:37:22.837Z",
"userTags":[
],
"visibleTo":[
"62470008-e0a8-4da4-abc7-7c1d0a01011a"
]
}
],
"completedAt":"2025-03-25T06:37:23.271Z",
"content":"Guten Morgen, \u003cbr /\u003eLeider ist der Gutschein ungültig.\u003cbr /\u003e\u003cbr /\u003eBesten Grüße\u003cbr /\u003e\u003cbr /\u003eMasic Nermina",
"countRuntime":"2",
"createdAt":"2025-03-14T08:28:02.386Z",
"dataSecurity":false,
"dateReceivedCDComment":"2025-03-25T06:15:45.468Z",
"firstRepliedAt":"2025-03-17T06:19:28.27Z",
"fullText":{
"additionalProperties":"IMG_6153\\.png | IMG_6154\\.png | IMG_6153\\.png | IMG_6153\\.png | IMG_6154\\.png | IMG_6194\\.png | IMG_6195\\.png | IMG_6196\\.png | feedback | online form | 2025 03 25 | Lieferung Lieferverzug | Lieferverzug aus Vorbestellung | | Nermina | Masic | b\\.bezveze@yahoo\\.de | DE250204 23707960 | 250314\\.0284673 | intime | | Jutastr\\. | 33 | 80636 | München | | | NP960QHA KG4DE, SM R630NZWADBT | 7278045957, 7275970445 | | n a | hybris | after purchase | it | voucher | epp general | Voucher | | | | | | | | | | | | | | | | | | | Nermina Masic",
"title":"Lieferung Lieferverzug"
},
"hadSeenCDComment":true,
"historicTeam":[
"65564653-bbe4-4b49-bc08-3dc50a01011a"
],
"inactive":false,
"item_order":0,
"lastCompletedAt":"2025-03-25T06:37:23.271Z",
"leadTimeInfor":{
"excludeDateTime":"2025-03-15T21:01:02Z",
"leadTime":9.4
},
"links":[
],
"lockExternalComment":true,
"noRelatedTickets":1,
"numberOfAttachmentsCreated":0,
"owner":{
"accountId":"617fb2ad-a39c-4c0e-93cd-4c900a01011a",
"subAccountIds":[
]
},
"payoutExported":false,
"priority":"low",
"process":"done",
"processRuntime":"12",
"processTime":[
{
"countRuntime":1,
"endAt":"2025-03-17T06:19:48.623Z",
"process":true,
"processRuntime":4,
"runtime":4,
"startAt":"2025-03-14T08:28:02.386Z"
},
{
"countRuntime":2,
"endAt":"2025-03-25T06:37:23.271Z",
"process":true,
"processRuntime":12,
"runtime":8,
"startAt":"2025-03-18T18:53:29.672Z"
}
],
"properties":{
"allCategory":"Lieferung / Lieferverzug \u003e Lieferverzug aus Vorbestellung",
"bpReference":"",
"category1":"Lieferung / Lieferverzug",
"category2":"Lieferverzug aus Vorbestellung",
"category3":"",
"categoryTopic":"Lieferung / Lieferverzug \u003e Lieferverzug aus Vorbestellung",
"channel":"online-form",
"channelDe":"online form",
"city":"München",
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}Download Link :
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